IT Technician (Focus Area is Application Development)
Wayne State College is seeking an IT Technician (Developer).
Work in a collaborative environment with a team of IT professionals, contributing your experience and expertise to accomplish the strategic IT goals of Wayne State College. Performs a variety of professional duties in support of the day-to-day operations of the Network and Technology Services (NATS) department. Provides tier 2 troubleshooting of related technologies for incidents not resolved during first point of contact at the tier 1 Service Center. Assist with the development of solutions for business process improvement within the student information system (SIS), cloud computing environments (Amazon Web Services – AWS, M365), website content management system, and other integrated systems as needed. Develop web based solutions and improvements for the SIS student and faculty dashboards. Work with web content managers to develop custom developments for the college website.
- Serve as the portal administrator for the SIS, manage student/faculty dashboards within the SIS, and develop dashboard functionality as needed by functional areas. Attending dashboard meetings with the NeSIS team as needed.
- Work with content managers to create custom developments for the college website as required.
- Assist fellow IT staff with the development of solutions in various platforms, including the SIS, cloud computing environments (AWS, M365), the website content management system, and other integrated systems as needed.
- Collaborate with supervisor, CIO, and NATS team members to coordinate and document primary and secondary responsibilities for software, hardware, process, activity, or other support requirements necessary to maintain availability of services to the campus community according to the IT Business Continuity plan.
- Mentor NATS student workers for completion of lower-level tasks that are repeatable, documented, and auditable.
- Collaborate with Client Services team, Service Center, and campus stakeholders to improve incident, problem, and request management processes.
- Provide training and support to WSC faculty and staff as needed.
- Engage IT leadership to communicate status and manage priorities regarding work assignments.
- Participate in change control processes and meetings.
- Other duties as assigned that are pertinent to the goals and mission of the IT department and the college.
- Associate Degree in related field or two year’s related work experience.
- Bachelor’s degree in related field.
Wayne State College serves as a model of success for regional public higher education. Investments in infrastructure and facilities, expanded academic programs and partnerships, a whole-campus approach to recruitment and retention, and a commitment to strategic planning position the College as a strong member of the Nebraska State College System. More than 4,500 students rely on Wayne State for access to graduate and undergraduate degree programs in more than 130 programs of study each year, a role the College has proudly filled since its founding in 1891. Our goals are clear: continually improve retention and graduation rates, provide high-quality academic programs and campus facilities, support workforce and economic development in the region, maintain affordability and access, and manage resources for sustainability. We invite qualified applicants to join us in our important work.
