Part-Time Teller - Pioneer Bank

SUMMARY
Conduct financial transactions between customers and the Bank, handle routine customer inquiries and problems and maintain favorable customer and employee relations by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receive and process checking and savings account transactions; mortgage, consumer and commercial loan payments. Ensure that Bank procedures are followed when performing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions. Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.

Verify and balance assigned cash drawer daily with minimal cash variances. Assist in reconciling errors or discrepancies for self and other tellers.

Issue cashiers checks and gift cards. Process the redemption of bonds. Process incoming mail transactions per Bank procedures.

Receive and answer questions on Bank transaction services and procedures, maintaining good customer relations at all times. Discuss routine problems related to checking and savings transactions or Bank services. Direct customers to appropriate employees for answers to only the most complex problems or inquiries.

Balance ATM, replenish cash supply and ensure the ATM is in working order.

Count, wrap and bag coins. Count and verify currency to sell. Balance or assist in balancing the working fund. 

Ensure prompt, efficient and courteous service in the renting of and granting access to safe deposit boxes. Verify access authority against safe deposit contract for each access request, exercising prescribed controls. Accept and process payments for new boxes, renewals, drilling fees and lost key fees.

Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.
Maintain confidentiality of customer account information. Follow established policies and procedures in responding to inquiries and requests.

Have ability to identify customers' financial services needs and cross-sell services to meet those needs.  Advise customers on promotional items and services.

Thorough product knowledge. Understanding of regulatory compliance.

Refer customers to Customer Service Representative, Loan Officers and Investment Representatives and Insurance Agents.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.