Restore Donation Driver

Posted: 10/04/2021

REPORTS TO: Executive Director
POSITION: Full-time, $15/hour with benefits options

As part of our Siouxland Habitat for Humanity ReStore team, you help us create an outstanding customer service experience that turns donations into affordable housing opportunities and guests into loyal shoppers, while reducing the number of items going into landfills and generating revenue for Habitat For Humanity projects.

At Siouxland Habitat, we believe in our team members having meaningful experiences that help build and develop career skills. The primary purpose of this position is to support the ReStore donations function through the loading/unloading and transportation of donated goods from community locations to the ReStore retail facilities as directed. The ReStore driver will be a liaison with the community, building awareness of Siouxland Habitat for Humanity, its mission and opportunities for involvement.

The role of ReStore Donation Driver can provide you with the:
 Ability to communicate and interact with donors and guests to build a positive experience
 Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
 Ability to adapt to different guest interactions and situations
 Experience selling products and promoting Siouxland Habitat For Humanity
 Opportunity for a flexible schedule, with Sundays and holidays off, as well as no late hours. You must be able to work Saturdays.

There are a few skill requirements you need to have from the get-go:
 Work both independently and with a team
 Must be at least 18-years old;
 One year experience driving a delivery vehicle or CDL;
 Valid Driver’s License and excellent driving record;
 Knowledge of Siouxland streets and/or ability to use GPS, read maps and comprehend directions;
 Able to lift 50 lbs., without assistance frequently
 Able to squat and/or kneel frequently;
 Excellent interpersonal communication skills with people from diverse backgrounds, effective customer service skills;
 Goal-oriented, out-going professional; a self-starter;
 Ability to lead volunteers, ensuring volunteers and donors an excellent experience.
As a ReStore Donation Driver, no two days are ever the same, but a typical day will most likely include the following key responsibilities:
 Ensures timely pickup of donated goods/materials and monetary donations. Transports goods in a safe and secure manner to avoid damage in transit;
 Provide donors with appropriate receipts for tax purposes;
 Maintains professional interactions with donors regarding acceptable/unacceptable items, changes to the pick-up schedule or other communications that impacts donor relations;
 Responds to donation inquiries in a timely fashion;
 Creates and maintains pickup schedule for donated goods
 Assist in maintaining an orderly system to receive goods through the load area at ReStore retail facilities minimizing truck to floor time;
 Leads volunteers who assist with donation pick-ups ensuring safety, professional communication and positive representation of Habitat in the community;
 Organizes donated goods and materials at the ReStore as necessary to maximize space and maintain quick access to goods;
 Operates all equipment properly (including forklift) and follows established procedures for regular maintenance and timely reporting malfunctions (forklift training can be provided);
 Provides training and support to store staff and volunteers assigned to donations drop-off;
 Ensures ReStore policies and procedures are followed;
 Promote Habitat in the community through positive interactions and excellent customer service with donors and customers;
 Assist in daily store operations and/or warehouse, as assigned by management.
 Oversee store operations at least one day a week
 Accurately handle cash register operations and cash transactions
 Regular attendance Supervisory Responsibilities No formal supervisory responsibilities. May lead volunteers from time to time

Siouxland Habitat for Humanity actively recruits, employs, trains, compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics or veteran status. In addition to federal law requirements, Siouxland Habitat for Humanity complies with applicable state and local laws governing nondiscrimination in employment in every location. This policy applies to all terms and conditions of employment, including workplace harassment.
Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees. Our
dedication to promoting diversity, multiculturalism and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.