Shift Leader

Papa Murphy’s Sioux City
Job Title: Shift Leader
Papa Murphy's Sioux City is a locally family-owned franchise, excited to serve the community with fresh ingredients, quality service, a friendly atmosphere, and of course, great pizza!  If you appreciate great customer service, enjoy leading an energetic team and have a great attitude, Papa Murphy’s is the place for you!  Stop in the store located off Hamilton Blvd (302 W. 28th St) to apply; or email LWilford.wilco@gmail.com for an application.
Responsibilities:

• Supervise Staff: Lead and motivate team members to ensure customer satisfaction, quality product delivery, and a safe working environment.
• Operational Management: Oversee daily operations, including opening and closing duties, food preparation, and presentation standards.
• Customer Service: Handle customer complaints and inquiries in a professional manner.
• Communication: Communicate closely with other shift leaders and managers.
• Training: Assist in the training of new staff members and provide feedback to the management team.
• Performance Monitoring: Monitor employee performance and provide constructive feedback.
• Inventory Management: Maintain accurate records of sales, inventory, and other operational data.
• Cash Handling: Oversee cash handling procedures and ensure accuracy of transactions.
• Cleanliness: Supervise cleaning activities to maintain high levels of cleanliness and sanitation.
• Problem Solving: Resolve issues that arise during the shift, including covering for employee absences.
• Reporting: Prepare daily inventory and prep reports for management review.

• Education: High School Junior and above or High school diploma or equivalent if not in school.
• Experience: Previous experience in a customer service or leadership role.
• Skills: Excellent customer service skills, ability to work in a fast-paced environment, multitasking, and strong communication skills.
• Training: Receive staff training and Serv Safe certification.
• Physical Requirements: Ability to lift up to 40 pounds and stand for long periods of time.
• Additional: Valid driver’s license and reliable transportation may be required.