Restaurant Shift Leader

Posted: 05/10/2022

Shift leaders manage expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the daily operation of the restaurant through effective leadership and management of staff, hospitality, and cleanliness. This position works closely with the directors of operation to ensure operational goals are met and that our team members are equipped and led to be successful. 

We are currently seeking front-of-house and kitchen shift leaders with full-time availability to expand our leadership team.

Our Vision: Be Sioux City’s best dining experience through how we care for others, and with flawless execution. 

Benefits

  • Hourly pay up to $18.25 base don availability
  • Flexible schedule
  • Paid training
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Referral program
  • Employee meals

Roles and Responsibilities

  • Leading the team to deliver a remarkable guest experience during the shift 
  • Executing setups and ensuring people are in the right spots
  • Monitoring labor and making necessary adjustments
  • Support other leaders
  • Execution of huddles to ensure all team members are on the same page
  • Executing the customer recovery model with all guest concerns
  • Proactively checking team members tasks
  • Completing daily food safety reviews
  • Leaving the restaurant better than you found it
  • Coaching the behaviors of all team members to include:
    • Sense of urgency 
    • Execution of systems (i.e. checklists, timers)
    • Proactive thinking to anticipate the needs of the guests
    • Proactive thinking with the team members’ responsibilities
  • Ensuring checklists and timers are being completed in a timely manner
  • Ensure team members and leaders consistently follow all processes and procedures
  • Work with the leadership team to identify team member training gaps
  • Protect the brand by ensuring that packing, food preparation, and quality is top-level
    • Customer Experience Monitors
      • Overall Satisfaction
      • Speed of Service
      • Order Accuracy
      • Attentive & Courteous Team
      • Cleanliness
      • Ease to Place Order
    • Quality Inspection Visit Score
    • Food Cost Gap

Requirements

  • Leadership traits
    • Character- aligns with Chick-fil-A values
    • Chemistry- relationship builder
    • Competency- results orientated, systems thinker, quick study
    • Coach- the ability to give clear direction to shift leaders and team members to help them improve
  • Excellent communication skills
  • Conflict management skills
  • Flexibility to work early mornings, evenings, and weekends (evening and weekend availability required)
  • Ability to manage a team in a fast-paced work environment
  • Practice thinking like a director for ways to improve
  • Always be positive
Apply or view other positions at www.cfasiouxcity.com/careers