Sioux City North KOA Outdoor Customer Service Representative

Our Outdoor Customer Service Position plays a large role at our KOA Campground. Just like a hotel, we provide guests with a place to stay while they travel. Creating a hospitable, temporary home away from home for guests is our top priority. This position is open to anyone 16+.

In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Responsibilities

• Transportation -- You own way to get to and from work.
• Being open to a Rotating Schedule -- Morning Shift / Night Shift.
• Assist Customers -- Safely guiding them to their assigned campsite. (aught on the job)
• Teamwork -- Being able to work with all other staff members to create a strong work environment.
• Time Management -- Knowing when certain tasks need done before others.
• Good with all Ages -- Provide a happy environment for all guests no matter their age.
• Honesty -- Mistakes happen, knowing what tasks you need more help / training on can better not only your skills but ours.
• Grounds Upkeep -- Landscaping work (Pulling weeds, hedge trimming, small branch removing), picking up all trash around the grounds.
• Occasional Propane Filling -- On the job training, only taught to anyone 18+.
• Pool Upkeep -- Checking Chemicals (taught on the job)
• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.

Join us as we strive to provide outstanding service and support to our valued customers!