Field Service Tech

IMKO is recruiting an experienced Field Service Technician to assist in window repair and replacement parts. This is a permanent position with our client company. This position will travel frequently with extended absences from home. Field Service Technician travel up to 450 miles outside of the Sioux City limits and are normally out Mon - Thurs each week. A construction background, prior assembly/ production are helpful. Proven field service experience is preferred.
 
Field Service Technician Responsibilities are, however, will not be limited to:
 

• Provide service and customer support during field visits or dispatches.
• Review on site installation, repair, maintenance, and examine tasks.
• Diagnose errors or technical problems and determine accurate solutions.
• Produce timely and detailed service reports while documenting procedures.
• Confirms product functionality and provides warranty repair or replacement on-site when necessary.
• Build positive relationships with customers.
• Operate vehicle in a safe manner.
• Attends regular ongoing education as scheduled of window products.
• Maintain and work in a safe manner following safety protocol.
• Support assigned duties of management to assist in the operations of the company.

• Field Service Technicians are required to stand/walk up for 8 or more hours in a day; bend, twist, use hand to finger, handle, controls; climb in/out of van and up/down ladder; balance, reach with hands and arms; lift, push, pull up to 50 pounds.
• Demonstrates the ability to troubleshoot, test, repair, and service windows.
• Field Service Technician can handle multiple tasks within a single day; does not allow longer-than-expected service calls or major setbacks
• Shows excellent customer service skills and the ability to diagnose issues through non-technical descriptions that are provided by customers.
• Displays the ability to work independently without direct supervision.
• Travel up to 450 miles while staying out 4 nights during the work week.
• Possesses a valid driver’s license and a clean driving record.