Service Center Specialist - SSC (Part-time)

Northeast Community College
Job Description

The Service Center Specialist is responsible for providing assistance and support related to basic inquiries from faculty, staff and students via email, chat, phone calls and walk-in traffic.

This position is the first-level contact and provides issue resolution for all users with questions and problems. Service Center Specialists provide accurate and timely logging of problems and resolutions and act as a liaison between the customer and internal support staff throughout the lifecycle of the support ticket.

This position is also responsible for assisting with researching and applying effective methods to improve customer support and demonstrate those techniques to others.

Service Center Specialists are required to carry a mobile communications device and perform duties from remote locations such as home and during business travel, when necessary.
 

Education: Associate’s degree in administrative or technology related field required. Applicants who do not meet the degree requirement will only be hired conditional on obtaining an associate degree.

Experience: A minimum of one year of customer service experience and/or technology support required.

Contact Information