Banking Center Manager
Great Southern Bank was founded in 1923 with a $5,000 investment, four employees and 936 customers. Today, it has grown to $4.7 billion in total assets and employs more than 1,200 dedicated associates across multiple states. On any given day, we are hard at work helping families own a home, helping a business owner strategize and grow, or providing the right product or service to help an individual save for a future goal. We're also partnering with our communities to help make them better and more prosperous.
We offer career opportunities and advancement across a wide range of disciplines. Yes, we have bankers. We also have IT staff, accountants, analysts, relationship managers, customer service specialists and many other associates that make the banking happen.
Eligible associates enjoy a wide range of benefits including major medical and dental, supplemental insurance, tuition reimbursement, paid vacation and holidays, 401(k) and employer match, discounted loans, and stock purchase plan
Come be a part of something greater!GENERAL DESCRIPTION OF POSITION Under limited supervision, is responsible for the daily operations of the assigned banking center location(s), ensuring the achievement of all corporate goals and customer service standards. Follows all applicable banking laws and regulations, including BSA and AML, and ensures full regulatory compliance at his/her assigned location(s). Works with assigned banking center personnel ensuring quality, trained, and motivated staff. Works with Retail Banking Center Administration to market banking services and develop new business. Ensures all sales, production goals, budgets, customer service standards, security and regulatory requirements are met, as well as ensuring customer transactions are handled in an efficient, courteous, and timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Meets all established goals/standards and works with Retail Banking Management to implement strategic initiatives in order to achieve loan and deposit growth and cross sales targets. Responsible for new business development within the assigned Banking Center(s). This duty is performed weekly, about 25% of the time. 2. Works closely with subordinate staff evaluating their performance, developing their abilities and ensuring they meet established goals/standards. Is responsible for selecting staff, reviewing their performance, coaching for improvement and disciplining when appropriate. This duty is performed weekly, about 25% of the time. 3. Ensures that customer service standards are met or exceeded and is responsible for the timely and accurate completion of all appropriate paperwork and customer follow-up. Ensures that all customer complaints or other issues are addressed in a timely and professional manner. This duty is performed daily, about 20% of the time. 4. Maintains an excellent working knowledge of and ensures the resolution of all daily operating problems. Reviews and approves all exceptions in accordance with established procedures. Maintains a strong working knowledge of and full compliance with all applicable policies, procedures and banking regulations/laws. This duty is performed daily, about 20% of the time. 5. Responsible for the security of the assigned Banking Center(s) and the staff's full compliance with all security procedures and policies, ensuring appropriate training is completed as required. This duty is performed weekly, about 10% of the time. 6. All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:30 AM - 5:15 PM; Rotating Saturday 8:45 AM - 12:15 PM
Job Grade: 9